I told her to stop doing group Q&A calls.

Coach B* looked at me like I was crazy 🤪. (I'm wonky but not about this.)

CHALLENGES:

You see, every other Wednesday, she had a 2-hour group coaching call where her clients asked questions and she gave answers. Those 2-hour calls often turned into 3-4 hour calls that turned her day upside.

"But those calls are beneficial to other clients based on my answers.", she insisted.

"Maybe", I responded. "But the attendance rates are low or they have no questions. Plus, many of your clients don't complete their assignments. The few who attend use it to do their homework... taking up way too much time so your calls run over and some clients leave without answers."

"So what do you recommend I do instead? I need a way to give collective feedback."

OUR APPROACH:

I suggested three complementing approaches based on my proprietary framework for client success with less work for her and her clients:

1) We changed the goal and structure of the call.

We transformed the Q&A calls into "Implementation Clinics" that focused on achieving key program outputs. Her clients completed their homework ahead of the call and gave her enough time to review. Then during the session, she facilitated discussions that fostered deeper thinking, provided guidance and raised the quality of their homework or action-taking.

2) We positioned clients to bring the best outputs possible to the sessions.

In 1:1 client interviews, clients admitted that they didn't do the homework because they didn't understand or know where to start. So, we refined her path to results to eliminate client confusion by reordering her worksheets, videos, etc. to become more centralized around particular themes and outputs that drove her clients closer to the overall outcome of her program.

3) Finally, we positioned her to work with clients who were ready to do the work.

In 1:1 client interviews, some clients also admitted that they knew they weren't a good fit and that they didn't do the homework because they didn't have necessary resources. So, we revisited her right fit client profile to define the skillset, resources, etc. that her clients needed to thrive in her program.

OUTCOME:

The results?

👉Her client engagement rates shot up...clients now saw the benefit of attending the sessions even if they had no questions...

👉Her clients started getting better results without her jumping on 1:1 calls to retweak poor outputs or figure out why things weren't working. Or do work for them because it was easier.

👉She reclaimed more of her time...as she eliminated more bad fit clients and another core part of her program work together with the other pieces to drive her clients closer to quality results with less work on both their parts.

Time is our most precious resource and the one thing we cannot technically buy. That's why it's Danielle and I's mission is to help you spend the time your business requires of you more wisely...

Our new 30 day group experience is for growing experts, mentors, trainers, consultants and coaches who are ready to spend their time more wisely, and reclaim 10+ weekly hours, without sacrificing quality, client relationships or their personal life.

To create this new reality where you control your time, instead of letting it control you, say "TIME" in the comments, or DM, and let's have a no obligation chat. Book a 30 minute discovery call and let me show you how!

Be amazing,

Danielle & Chanel